You will recall in article 6 (The Glitch) that there were problems with the new TiVo. Freezing images, etc. The belief of the Tivo tech support was that it was a faulty hard drive and they could replace the box since it was still under warranty.
They sent another box and charged our credit card for the price of the new box. Then included packing instructions and we sent them back the faulty one and they credited the card. No harm, no foul. We have had that box for a few weeks now and it all works great. We are still on the month to month with that box but I am getting the feeling that we are switching to the lifetime pass very very soon.
More to come.
No comments:
Post a Comment